Emergency Glazing London — Make-Safe at Height
ARRT Group provides emergency glazing in London and the South East — broken commercial glass made safe, boarded or filmed at height, followed by a programmed permanent replacement. Call 020 3780 3001.
Broken glass is a security problem, a safety problem and a business-continuity problem simultaneously. The clock that matters is the one until the building is safe. Our make-safe attendance target is within 4 hours of your call, subject to access and location.
ARRT Group is SafeContractor accredited and can offer an insurance-backed guarantee of up to 20 years on the work.
Emergency make-safe glazing in London — who to call for emergency make-safe?
ARRT Group provides emergency commercial glazing and make-safe across London and the South East, with UK-wide mobilisation for programmed follow-on replace. Call 020 3780 3001: we attend, board or weatherproof the opening, apply anti-shatter film where needed, then survey and complete the permanent glass replacement — including at height via rope or MEWP, usually without a full scaffold.
Non-compatible toggle-bar unit at height — a London riverside office building. At a London riverside office building, a failed toggle-bar glazed unit was found to be non-compatible with the curtain-wall system. The defective unit was removed at height and replaced with a system-compatible unit so the elevation sealed correctly. Related: high-level glass replacement and rope access.
We attend, isolate the hazard, remove loose and dangerous glass, and secure the opening — boarding, screening, temporary glazing or anti-shatter film depending on the situation. Where glass is cracked at height, that includes establishing an exclusion zone below and removing the falling-object risk.
Temporary boarding, weatherproofing and film — then permanent replace
Make-safe is the first step, not a separate service URL. Temporary boarding or screening secures the opening; weatherproofing keeps water and wind out; anti-shatter film holds cracked panes until they can be removed safely. Once the building is secure we survey, quote and programme the permanent replacement — often out-of-hours so trading floors stay open. One emergency path covers attendance through to permanent reglaze.
Related: high-level glass replacement for planned unit swaps, and rope access when the break is above standard reach.
For emergency unit replacement and difficult-access glass replacement, including rope access, see emergency glass replacement.
What we deliver
- Rapid attendance and hazard isolation
- Dangerous glass removal at height
- Boarding, screening and temporary weatherproofing
- Temporary glazing and same-day reglaze where stock allows
- Anti-shatter and security film application
- Insurance-ready photographic reporting
How the work is done
| Availability | Make-safe attendance target within 4 hours of your call, subject to access and location |
|---|---|
| Contact | 020 3780 3001 — ask for the emergency desk |
| Typical scope | Make-safe, board/weatherproof/film, then programme permanent repair |
| Access methods | Rope access, MEWP, tower — mobilised as the situation requires |
| Reporting | Time-stamped photographs and incident record for insurers |
Questions we get asked
How quickly can you attend?
Our make-safe attendance target is within 4 hours of your call, subject to access and location. Call 020 3780 3001 to confirm for your site.
Can you make safe a broken glass panel high on a building?
Yes — high-level make-safe is core work for us. We establish exclusion zones, access the panel and remove the falling-glass risk before anything else.
What does temporary boarding and weatherproofing include?
Depending on the break: temporary boarding or screening to secure the opening, weatherproofing so the building stays dry, and anti-shatter film on cracked glass that must stay until removal. We then programme the permanent replacement unit — film and board are temporary steps on the same emergency instruction, not a separate boarding-up website.
Do you board up first and then permanently replace the glass?
Yes. Make-safe comes first — board, weatherproof or film as the risk requires — then we source the matched unit and complete the permanent reglaze, including at height. Keep using this emergency page and 020 3780 3001; there is no separate boarding-up URL.
What does an emergency glazing call-out cover?
Emergency glazing covers hazard isolation, removal of dangerous glass at height, boarding, screening, temporary weatherproofing and anti-shatter film, followed by a programmed permanent replacement and photographic reporting for insurers.
Do you carry out emergency make-safe at listed venues?
Yes. On 20 October 2026 we completed an emergency make safe of the Great Hall roof ventilation louvres at Alexandra Palace, a Grade II listed London landmark, on site within 4 hours of the first call and resolved in a single visit. Read the case study.
Proven at Alexandra Palace
On 20 October 2026, ARRT Group completed an emergency make safe of the Great Hall roof ventilation louvres at Alexandra Palace, a Grade II listed London landmark. We were on site within 4 hours of the first call, serviced and made safe three roof vents by rope access, and resolved the leak in a single visit without scaffolding.
- On site within 4 hours of the first call
- Three vents serviced in a single visit
- Rope access — no scaffolding
- Before-and-after photographic record
Four steps, every time
Enquiry & triage
You speak to someone who understands glazing and access. Emergencies are prioritised; everything else is booked for survey.
Close-quarters survey
We access the defect, identify the system and photograph the condition, so the price is based on what is actually there.
Fixed price, access plan & RAMS
A written price setting out scope, materials, access method and programme, with task-specific RAMS issued for approval before mobilisation.
Delivery & close-out
Trained operatives on site with a named supervisor, and a photographic record before, during and after the work.
Stop it happening next winter
Most leaks and failed seals we are called to in winter began as small defects that could have been found earlier. A planned maintenance visit checks seals, gaskets and drainage at height, logs developing defects with photographs and gives you a costed schedule, so the repair budget is planned rather than reactive.
Often needed alongside this
High-Level Glass Replacement
Failed, cracked, blown or vandalised units replaced at height — from single panes to full elevations, with access designed around your building.
View service 02Curtain Wall Refurbishment
Extend the life of an ageing aluminium facade — gaskets, seals, drainage, fixings and finishes brought back to a serviceable, watertight standard.
View service 03Atrium & Rooflight Glazing
Overhead glazing repaired and refurbished over live public space — with the temporary works, protection and rescue planning that overhead work demands.
View serviceCase study: emergency leak repair & make safe at Alexandra Palace
Live leak or broken glass?
Call 020 3780 3001. Our make-safe attendance target is within 4 hours of your call, subject to access and location; we will confirm timing for your site on the phone. If you cannot call, send an emergency enquiry — it is not filed as planned works.