Emergency Glass Replacement & Difficult-Access Glazing
When commercial glass fails at height, the job is attendance, a safe opening, and a matched unit — not a scaffold design that arrives next month.
Emergency glass replacement for occupied commercial buildings in London
Emergency glass replacement for occupied commercial buildings starts in London, with South East and West Midlands coverage and UK-wide mobilisation when the programme needs it. ARRT Group replaces failed, cracked or dangerous commercial glass at height, including difficult access and rope access, after a fast survey and make-safe. Hotels, restaurants and live trading floors stay open. Commercial envelopes only. Call 020 3780 3001.
ARRT Group is SafeContractor accredited and can offer an insurance-backed guarantee of up to 20 years on the work.
Non-compatible toggle-bar unit at height — a London riverside office building. At a London riverside office building, a failed toggle-bar glazed unit was found to be non-compatible with the curtain-wall system. The defective unit was removed at height and replaced with a system-compatible unit so the elevation sealed correctly. Related: high-level glass replacement and rope access.
This is the page for emergency commercial glass replacement and difficult-access replacement. Make-safe, boarding and the first night attendance are already set out on emergency glazing. Rope method is on rope access. Planned unit swaps are on high-level glass replacement. We do not repeat those essays here.
The sequence on an occupied building is the same: call, survey, make the hazard safe, then replace the unit by the access method the geometry actually needs — rope, MEWP or a compact spider platform inside an atrium. Hotels and restaurants stay in service. Live trading floors stay open.
Where the failure is overhead, see atrium and rooflight glazing. Listed or historic glass at height sits under heritage glazing. If water is the problem rather than a broken pane, use glass leak repairs. London registered office only — South East and West Midlands are coverage, as are Manchester, Birmingham, Edinburgh, Exeter, Derby, Cambridge and Newcastle. See locations.
What we deliver
- Emergency attendance and hazard isolation on commercial glass
- Difficult-access and rope-access unit replacement
- Make-safe, then permanent reglaze on the same instruction
- Occupied hotel, restaurant and trading-floor working windows
- Insurance-ready photographic record
- Written access plan before the permanent unit is installed
How the work is done
| Focus | Commercial / occupied buildings — London first; South East & West Midlands coverage; UK-wide programmes |
|---|---|
| This page | Emergency and difficult-access glass replacement — the direct URL |
| Also read | Emergency glazing (make-safe), rope access, high-level glass replacement |
| Access methods | Rope access, MEWP, spider / tracked platform |
| Contact | 020 3780 3001 — emergency response |
Questions we get asked
How is this different from the emergency glazing page?
That page covers make-safe, boarding and first attendance. This page is the direct URL for emergency glass replacement and difficult-access replacement, including rope access. Both use 020 3780 3001.
Can you make safe a broken glass panel at height?
Yes. We isolate the hazard, remove loose glass, establish an exclusion zone below, and board, film or weatherproof until the permanent unit arrives — including on difficult-access elevations.
Can you replace commercial glass at height without scaffolding?
In most cases, yes. Rope access or a MEWP is selected after survey, as described on our rope access and high-level glass replacement pages. We say so when a platform or scaffold is genuinely the better method.
Do you attend occupied hotels and restaurants?
Yes. Occupied hospitality and live trading floors are core commercial work. The programme is built around service, not a shutdown of the building.
Often needed alongside this
Emergency Glazing
One number for emergency make-safe. Rapid response to secure the building, remove the hazard and make the elevation safe — including at height.
View service 08Rope Access
IRATA-trained technicians reaching what scaffold cannot justify — fast to mobilise, minimal footprint, no loss of ground-level trading.
View service 01High-Level Glass Replacement
Failed, cracked, blown or vandalised units replaced at height — from single panes to full elevations, with access designed around your building.
View service
Live leak or broken glass?
Call 020 3780 3001. Our make-safe attendance target is within 4 hours of your call, subject to access and location; we will confirm timing for your site on the phone. If you cannot call, send an emergency enquiry — it is not filed as planned works.